questions and answers:  
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| can I "talk" an idea over with you.

| Oops! I added a ring to the cart before choosing the size I need.

| can you make something I have seen on your website in another size.

| I have seen something I like somewhere else, can you make it for me cheaper.

| I have an idea for a piece of jewellery, could you make it for me.

| I have a stone/s that I would like putting in an item of jewellery, could you do that for me.

| I have inherited an item of jewellery, which I would like making into something else.

| I do not have a Paypal account, are there other ways I can pay.

| how long does it take to make an order.

| I am thinking of buying something for a Christmas present, when should I place an order.

| what if I don't like it when it arrives.

| what if an item is the wrong size when it arrives.

| what packaging do you use.

| can I exchange links with you.

| what is Soldering-on's privacy policy.


talking an idea over is so much easier than sending lots of emails back and forth; and what's more, it won't cost you anything.

find out more...

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If you add a ring to the shopping cart before setting the size you want it will just say "size please" instead of the size you need. To rectify this just empty the item by setting the quantity to zero and clicking "update cart" and then choose the size you need on the rings page and just "add to cart" again.

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We can usually make any design in the size you require. Designs are made and put up for sale in the size originally made; alternative sizes are made up to order.

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We do not and will not plagiarize another artist / designers ideas. If what you have “seen” is a mass produced standard design, then it is unlikely that we would be able to make it for less. If what you have “seen” is, say, a “chunky heavyweight gold diamond solitaire ring” then we would probably be able to produce something with a similar “feel” at a very competitive price.

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Most likely yes: there are some processes which we do not currently have the scale or machinery for, but if the item in question can be handmade, then we can do it for you. When asking about a possible commission, try to be as detailed as possible, as this allows us to reply with an accurate quote for making the item up.

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Yes, if you have stones bought from travels around the globe etc, we can set them in something new for you.

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We are happy to remodel any item of jewellery which you no longer wear. It is more practical when the item in question is of a reasonable quality / value, but sometimes we have remodelled items that hold an emotional value; like an item which has been inherited from a family member etc

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We use Paypal for payments because it is a well established, secure method of receiving payments from people worldwide. If you do not wish to use Paypal as the method of payment for purchasing an item from us, we do accept payment from other web based payment methods, or if you do not wish to use a secure web based method, alternative payment methods include direct bank transfer, personal cheque, postal order.

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This is a bit like the “how longs a piece of string” question. But basically we try to complete orders within a 30 day turn around. If there is a problem with a specific order, for example in acquiring the materials etc, then we will keep you informed of any delay, and if a delay proves unacceptable to you and you wish to cancel the order we will provide a full refund.

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Christmas is the absolute busiest time of the year for most people and for us especially. Because of our limited production capacity we have to apply a cut off period for Christmas orders. When this is applied is dependant on a number of factors, like the volume of work, destination etc. The best way of guaranteeing that you get an item in time for Christmas is to order early. How early? As early as you can.

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If you do not like an item ordered that was ordered from our website, then return it within twenty days of the delivered date for a full refund. People are sent an image of self commissioned items to view when the item is finished, generally before any payment is requested. Self commissioned items can also be retuned within a twenty day period, except for items which are very specific to an individual (for example something using someone’s initials).

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If an item is the wrong size it can be returned undamaged for resizing or a refund. It is better for all parties to get the size of an order correct in the first instance so please take the time to make sure you know the size required before placing an order. Addition considerations and information regarding ring sizes.

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Items are despatched well wrapped for protection during carriage, but we do not include special or branded packaging; this helps to keep item costs low. If you want gift packaging we can supply something for an extra cost, or it is cheaper for you to buy, or preferably, make something suitable once the item arrives.

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We are happy to place a link to web sites which fit into the categories on the links page, as long as they do not contain offensive or inflammatory material. More information about linking can be found here.

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Soldering-on respects the privacy of customers information. All information given will be held in complete privacy. To prevent unwanted solicitation, we will not sell, rent or disclose our customers' information to third parties for e-mail, marketing or for any other purpose. When you order, we need to know your name, delivery address, and your e-mail address. This allows us to process and fulfil your order and to notify you of the status of your order.

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